Frequently Asked Questions

Standard shipping typically takes 5-7 business days within the continental US. Express shipping (2-3 business days) is available at checkout. International shipping times vary by destination, usually 10-21 business days.

Once your order ships, you'll receive an email with tracking information. You can also view your order status and tracking details in your account dashboard under "Order History".

Yes! We offer free standard shipping on all orders over $50 within the continental United States. Use code FREESHIP at checkout if not automatically applied.

We offer a 30-day return policy for most items. Products must be unused, in original packaging, and in the same condition you received them. Some items like personal care products may not be eligible for return.

To initiate a return, please contact our customer support team at support@wellslate.com with your order number. We'll provide you with a return shipping label and instructions.

Once we receive your return, we'll inspect the item and process your refund within 3-5 business days. Refunds are issued to your original payment method and may take an additional 5-10 business days to appear on your statement.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as Apple Pay, Google Pay, and other digital wallets through our secure payment processor, Stripe.

Absolutely! All payment information is encrypted using 256-bit SSL encryption and processed through Stripe, a PCI-compliant payment processor. We never store your full credit card details on our servers.