Returns & Refunds
Our hassle-free return policy makes it easy to shop with confidence.
30-Day Money-Back Guarantee
Not satisfied? Return most items within 30 days for a full refund.
Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return most items within 30 days of delivery for a full refund.
Items Eligible for Return
- Items must be unused and in original condition
- Items must be in original packaging with all tags attached
- Items must be returned within 30 days of delivery
Items Not Eligible for Return
- Personal care items (for hygiene reasons)
- Items marked as "Final Sale" or "Non-Returnable"
- Items that have been used, worn, or washed
- Items without original packaging or tags
- Gift cards
How to Return an Item
Contact Us
Email support@wellslate.com with your order number and reason for return.
Get Your Label
We'll email you a prepaid return shipping label within 24 hours.
Ship It Back
Pack the item securely and drop it off at any USPS location.
Refund Information
Processing Time
Once we receive your return, we'll inspect the item and process your refund within 3-5 business days. You'll receive an email confirmation when your refund has been processed.
Refund Method
Refunds are issued to your original payment method. Credit card refunds may take an additional 5-10 business days to appear on your statement, depending on your bank.
Return Shipping Costs
For standard returns, we provide a prepaid return label. A $7.99 return shipping fee will be deducted from your refund. Returns due to our error (wrong item, defective product) are fully free.
Exchanges
We currently do not offer direct exchanges. If you need a different size, color, or item, please return the original item for a refund and place a new order. This ensures the fastest delivery of your replacement item.
Received a Damaged or Defective Item?
We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damage. We'll send a replacement or issue a full refund (including shipping) at no cost to you.
Report a ProblemNeed Help with a Return?
Our customer support team is here to assist you.